Bringing the web portal into the enterprise: Evaluate employee productivity levels and performance

Knowledge Workers
A knowledge worker creates knowledge, knows how to tap and share it across an organization, and then reuse this knowledge whenever necessary – and he usually works against a deadline like yesterday. A superhuman task indeed! From where does a knowledge worker gain succor?

Corporate intelligence
What’s the nature of corporate knowledge today? Unstructured documents and other implicit forms of knowledge like records form implicit knowledge while the knowledge that is hidden within the company such as company methodologies for formulating and solving problems, skills obtained on the job and corporate best practices are tacit knowledge. The latter is more difficult to elicit except in conversational meetings where work is actually done and individuals actually absorb and add to knowledge.

The service-oriented economy of today projects the knowledge worker at center stage. Most companies depend on constant innovation and believe in investing in the best minds. Employee relationship management solutions provide a new opportunity to introduce efficiency into key processes involving their most valuable asset – the workforce.

In the past, companies invested heavily in ERP and CRM solutions to manage their supply chains and customer relationships. One area that remained neglected was the workforce-related activities like routine administration tasks that employees must perform everyday in their jobs.

ERM (Employee Relationship Management drivers)
The recognition that the internal employee process can be optimized with the application of the right technology is a key driver in utilizing an ERM solution. The current state of the global economy also introduces a sense of urgency in companies to watch costs closely and increase efficiencies.

Why are ERM solutions attractive?
By tapping into the tacit and explicit knowledge existent within an organization and also being able to assess the performance of the workforce, executives and leaders are able to implement new business strategies and make informed decisions in a shorter time. It goes without saying that employee productivity levels increase and customer-facing employees ensure that customers are also well taken care of.

ERM packages are a new breed of software applications that streamline the processes involved in acquiring, managing and training employees. They are attractive solutions that focus on making the employee more productive and make internal applications more visible and boost compliance with company policies.

Apart from lowering costs, they bring in unprecedented efficiencies in day-to-day employee tasks such as travel planning, expense reporting, time tracking and indirect procurements.

Going by the nomenclature existing for ERM applications like Workforce Relationship Management (WRM) and Workforce Management (WFM), these applications add value to managing the employee lifecycle activities like hiring, managing, training and retention.

IDC predicts that market sizes for ERM applications will be more than $17 billion in 2004.

Activities that are affected by an ERM package:

• Workforce acquisition and management
• Candidate tracking
• Hiring
• Labor scheduling
• Time keeping
• Performance reviews
• Expense reporting
• E-learning
• Travel management

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