
Send your updated resume to careers@stylusinc.com
| Job Title | : Operations Manager |
| Division | : Financial Management Services |
| Location | : Bangalore, India |
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General description :
Thomas and Alex, the financial services arm of Stylus systems Pvt ltd has been providing financial accounting and reporting services to the small and medium businesses in the US. We have been experiencing a growing interest on these services from this business segment. To leverage this opportunity we are seeking talented professionals and potential leaders to join us. The expectations of the Account Manager are given below.
Overall objectives :
The overall objectives of the role would include the following broad areas
- Operations Management
- Business Analysis
- Transition
- Process Documentation
- Quality Management
- People Management
- Monitoring
- Client satisfaction
- Employee satisfaction
- Profitability
Key performance measures :
- Handling the operations team and client interactions
- Report management and process handling
- Shift and resource management
- Understand, critically assess and suggest changes/enhancements to the process
- Optimization by improvement of processes
- Escalation management
- Liaison with the client/on-site manager on a day-to-day basis
- Monitor and ensure day-to-day controls- daily reports, escalations
Key capabilities and competencies :
- Ability to work independently
- Ability to drive projects to completion, coordinate resources, set project plans, status to project plans
- Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to quickly assess situations, defines problems, collect data, establish facts and draw valid conclusions
- Ability to take action in solving problems while exhibiting judgment and a realistic understanding of issues
- Ability to understand and analyze business processes
- Ability to translate business process to system requirements
- Ability to work on multiple projects at one time
Qualifications :
- MBA Finance
- ICWA/CPA
Experience :
- Minimum of 4-6 years of experience in BPO industry
- Managerial experience
- Demonstrated presentation skills
We would like to hear from candidates who see an opportunity for an exciting career growth with a company that boasts of a value based organizational culture and sincerely cares for its people
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